What Went Wrong with a Once-Popular North Indian Brand: The Bakemans Story
In the annals of India’s fast-moving consumer goods (FMCG) industry, several brands have risen rapidly, captured consumer imagination, and then quietly faded away. Among these cautionary tales stands Bakemans, a once-popular North Indian bakery brand that had everything going for it—strong regional loyalty, competitive pricing, and a wide product portfolio spanning biscuits, bread, and cakes. Yet, despite its early promise, Bakemans eventually lost its footing and was sold to a Sri Lankan company, marking the end of an ambitious Indian growth story.
The fall of Bakemans is not merely the story of one company’s missteps; it is a broader lesson for regional brands aspiring to go national in a highly competitive and capital-intensive industry.
The Rise of a Regional Powerhouse
During the 1990s, Bakemans Industries emerged as a formidable challenger in India’s biscuit market. Operating primarily out of North India—especially Uttar Pradesh—the brand carved out a strong niche in everyday biscuit categories such as Marie and Glucose. These were high-volume, price-sensitive segments dominated by giants like Britannia and Parle Products.
What set Bakemans apart was its aggressive pricing strategy. By offering biscuits at lower price points while maintaining acceptable quality, the brand quickly gained traction among value-conscious consumers. At its peak, Bakemans commanded an impressive 13% market share, largely concentrated in Uttar Pradesh. For a regional player, this was no small achievement.
Retailers were happy to stock the brand due to faster off-take, and consumers trusted it as a dependable, affordable alternative to national brands. Within its home territory, Bakemans was not just competing—it was winning.
During the 1990s, Bakemans Industries emerged as a formidable challenger in India’s biscuit market. Operating primarily out of North India—especially Uttar Pradesh—the brand carved out a strong niche in everyday biscuit categories such as Marie and Glucose.
A Broad Biscuit Portfolio
Bakemans wasn’t just about the basics. The brand’s lineup spanned an impressive range to suit every taste and occasion—from classic tea-time favorites to indulgent treats for children. Alongside staples like Marie and Glucose, Bakemans offered:
- Choco Mate (15g, 203g) – a chocolatey option for sweet cravings
- Ovaltine (220g) and Horlicks (72g, 220g) – biscuits inspired by iconic malted drinks
- Saltice (34g, 240g) – a lightly salted snack
- Bahtar (72g, 170g) and Coconut Craze (72g, 170g) – catering to those who preferred something a little different
- Lexus (15g, 36g, 180g) and Glaze (16g, 40g, 180g) – for fans of crisp, glazed biscuits
- Digestive Biscuits (34g, 102g) – a wholesome, fiber-rich choice
- Choco Supreme Cookies (150g), Choco Melt Cookies (70g), and Chocoboost (72g, 212g) – satisfying the chocolate lovers
- Short Bread Cookies (87g, 130g) and Malted Crunch Cookies (87g, 135g) – a nod to international tastes
- Black & White Vanilla Cream Biscuits (23g, 53g) – the perfect lunchbox treat for kids
- Yum Potato Crackers (15g) and Yum O's Chips (15g) – savory snacks to round out the mix
This diverse product selection ensured Bakemans was a familiar sight in households, school tiffins, and local grocery stores alike, with pack sizes ranging from single-serve to family packs. Whether you sought a wholesome bite or a chocolate indulgence, Bakemans had something for everyone—a key factor in its rise during the competitive biscuit boom of the era.
The Ambition to Go National
Buoyed by its regional success, Bakemans set its sights on becoming a pan-India brand. On paper, the logic seemed sound. If the brand could challenge industry leaders in its core markets, why not replicate that success across the country?
However, this decision marked the beginning of Bakemans’ troubles.
Expanding nationally in the FMCG and bakery space requires far more than a good product and competitive pricing. It demands deep pockets, robust supply chains, distribution muscle, and sustained marketing investment. National players like Britannia and Parle had spent decades building these capabilities. Bakemans underestimated the scale and complexity of this challenge.
The Cost of Expansion and Mounting Losses
As Bakemans pushed into new markets, costs began to spiral. Setting up or accessing manufacturing facilities, building distributor networks, managing logistics across states, and investing in brand visibility required significant capital. Unlike its competitors, Bakemans did not have the financial buffer to absorb prolonged losses.
The price wars that worked in Uttar Pradesh did not translate well nationally. In unfamiliar markets, Bakemans lacked brand recall, forcing it to spend more on promotions and trade incentives. Margins thinned, volumes didn’t ramp up as expected, and losses began to accumulate.
What had once been a profitable regional operation now found itself deep in the red.
A Fatal Misstep: Raising Prices at Home
In an attempt to stem losses from national expansion, Bakemans made a critical and ultimately fatal decision: it raised prices in its core market of Uttar Pradesh.
This move proved disastrous.
Bakemans’ dominance in UP was built almost entirely on value pricing. Consumers who had chosen Bakemans over Britannia or Parle did so primarily because it was cheaper. When prices went up, that core advantage disappeared overnight. Loyal customers began drifting back to established national brands that offered stronger brand assurance at similar price points.
The result was swift and unforgiving. Bakemans not only failed to become a national brand, it also lost its leadership position in the very market it once ruled.
Loss of Identity and Strategic Focus
One of the most damaging aspects of Bakemans’ decline was the loss of strategic clarity. Instead of strengthening its regional stronghold before expanding, the company attempted to grow too fast, too soon.
In hindsight, Bakemans might have benefited from:
-
Consolidating its leadership in North India
-
Expanding selectively into adjacent regions
-
Building manufacturing and distribution capabilities gradually
-
Protecting its core price-sensitive consumer base
Instead, it stretched itself thin—financially and operationally—without adequately protecting its foundation.
Sale to a Sri Lankan Company: A Troubled End
As losses mounted and market share eroded, Bakemans was eventually put up for sale. The acquisition by a Sri Lankan biscuit company was expected to revive the brand through fresh capital and management expertise.
Unfortunately, the turnaround never materialized.
Cultural differences, integration challenges, and unresolved structural issues meant that even the acquisition failed to restore Bakemans to its former glory. What was once a feared challenger to India’s biggest biscuit brands became a footnote in industry history.
Lessons for Regional Brands and Entrepreneurs
The Bakemans story serves as a grim but valuable reminder for regional brands aspiring to go national:
-
Regional success does not automatically scale nationally
Consumer behavior, distribution economics, and competitive dynamics change dramatically across regions. -
Never compromise your core strength
Bakemans’ biggest mistake was alienating its home-market consumers by raising prices. -
Expansion requires patient capital
National FMCG growth is a long-term game that demands sustained investment. -
Protect your brand positioning
Value brands must be especially cautious with pricing decisions. -
Growth should be phased, not rushed
Strategic, step-by-step expansion often outperforms aggressive national rollouts.
Conclusion
Bakemans was not a failure of product or potential—it was a failure of strategy and execution. Its rise showed what a focused regional brand could achieve; its fall demonstrated the dangers of overambition without adequate preparation.
For today’s bakery and FMCG entrepreneurs, the Bakemans saga is a case study worth revisiting—not as a story of defeat, but as a lesson in sustainable growth, disciplined expansion, and the importance of never losing sight of your core consumer.
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My childhood was bakeman's biscuits brought from CSD, dunked in milk and tea. Have fond memories of the giant ten-packet biscuit box. Feel bad to see it is no longer in service. In my memories, Bakeman's will continue to hold a place of high esteem.
ReplyDeletethat super pack of 10 packets yellowish and brown stripes from CSD... ha ha! Awesome days
Deletetrue
DeleteSir kya ye biscuits ab nhi aayega...Mera favorite tha...Miss him
DeleteI always remember the wonderful taste of these biscuits which no other brand could give till date
DeleteOne of best marrie biscuit in this time ..English marrie .nice flavoure and crunch.this time Bakemans thought butterscotch cream biscuit
DeleteDuring 1991 we enjoyed variety of biscuits specially Jeera biscuits excellent tast till we remember.
DeleteNo one is like bakeman's still I remember that test and tried so many costly brands but not finding that one.
ReplyDeleteNo one can forget that awesome cream biscuits test.
Lalit
Yes brother we are really lucky..
ReplyDeletei sill remember... there was a butterscotch flavour cream filled biscuits.. of bakemans.. today i was watching hindi art movie.. came in 1984.. in which i was a bakemans biscuits hording.. so i stop that movie..and start searching
ReplyDeleteThat Butter Scotch taste I am remembering and that's why I am searching on Google where is bakemans
Deletetrue m the butter scotch cream biscuit were popular among all
Deleteyes a prominent brand in north India
ReplyDeleteMy favourite biscuit.... I enjoyed lot this biscuit. But can't get this....
ReplyDeleteI still remember bakeman's cookies ..really loved them in my childhood ..never found another cookie like that afterwards in supermarket shelves
ReplyDeleteStill I know the add......Rona Dhona Bas Kar Bas......Bekmen's Glucose Plus !!!!!
ReplyDeleteI remember the day when bakeman commercial was shown on tv in which some hostel students were there . From that day I also decided to go to hostel.thanx bakeman
ReplyDeleteI can't forget it's Elaichi & choclate cream flavor biscuits bro... really i miss all of these truly...
ReplyDeleteButter cream biscuit of bakemens is only biscuit which I like top of the world
ReplyDeleteMe too.
DeleteBuy cremica butter cream it is similar
DeleteI also remember the taste of bakemans biscuit glucose one ... Vv tasty... I want to eat again the same biscuit
DeleteI used to love the toffee of bakeman and the pineapple cream biscuit i ate when i didn't knew abcd also
ReplyDeletewhere is this i cant see any ware pls tel me how to get bakemans biscuit i eat this bakemans biscuit in 1992 last after this company is closed
ReplyDeleteYaa.. I regularly search in google about that bakemans elachi cream biscuit.. Unfortunately i came to knw that the company closed.. I never taste a biscuit like that. . Feeling sad..
ReplyDeleteMy childhood love sapna rai and bakemens biscuits still in my dreams hope I can see them again in this small life
ReplyDeleteCan anyone can send me the image of bakemans chocolate toffee image
ReplyDeleteBakeman's coconut cookies were my favourite. Not sure if these are sold by some other brand. If yes then would definitely like to have one.
ReplyDeleteA free sticker of bakeman's was offered in the bread... That sticker was a craze
ReplyDeleteYes, i remember. I used to collect them. This was in mid eighties when i was in Allahabad.
DeleteSir pls 90s k time se ye taste ajbhi yad h or iska advertisement bi... That still my favourite...
ReplyDeleteMy dream was to work for Bakemans & I ended up working there for 23 years....
ReplyDeleteI was in my teens and loved it's cream biscuits very much. Those days bakemans products were my favorite ones. I miss them and never get the taste of bakemans products in any of the brands till date, MISS YOU A LOT BAKEMANS BISCUITS
ReplyDeleteI still remember the taste of it's variety of cream biscuits specially Elaichi and Pineapple. I hope they come back again.
ReplyDeleteYes. We all want English marie & other bakemans biscuits to be back in market
DeleteI missed the English marie biscuit. It was rich in taste. Now a days Marie biscuit are useless.
ReplyDeleteI still crave for their Elaichi cream biscuits.
ReplyDeleteI still crave for Bakemans Elaichi cream biscuits, simple yet delicious.
ReplyDeleteI was SPENT 9 years in bakemens company as an A. SM DELHI.
ReplyDeleteAfter then I will transfferd in candico by the Co.
I had disrtributorship in a town of West Bengal. The sale of Bakemans almost touched Britannia in 1990/91. Ultimately I stopped in the year 1992
DeleteMy favourite cream biscuit
ReplyDeletemine too, even remember the taste of glucose biscuits of Bakeman's. They were amazing.
ReplyDeleteAnyone's know where's this company and it's products now
ReplyDeleteBakemans bread .. As kids, we used to fight for getting the stickers having pictures of superbikes or aeroplanes that came in the bread packet ..
ReplyDeleteDoes anyone remember the bakemans packet which had a cow and a dog on the cover..a white colored one?
ReplyDeleteI miss chocolate flavored bakemans biscuits which I regularly picked up at a nearby grocery stores during my school days.
ReplyDeleteGlucogold and ad with duplicate rajini could never be forgotten
ReplyDeleteI was in 2 standard we eat white toast bread, biscuits from brakeman . As a kid me my younger like cartoon photo of bakeman logo. We miss that golden days
ReplyDeleteReally miss the bakemans coconut cookies from CSD… never found anything near that
ReplyDeleteThis is half the story. Bakeman's brand originated in mid 70s from Patiala when a local business family bought over Rieta biscuits also based in Patiala. They launched z number of superb products including biscuits, toffees, confectionery and breads. It became an instant hit giving a tough time to Dalima biscuits of nearby Rajpura. Don't remember what happened lateras i relocated from Patiala .The brand was owned by Sanjiv son of the biggest exhibitor of Bollywood films in Punjab Seth Charan Das.
ReplyDeleteI really love it , i remember it in my childhood in 1980s
ReplyDeletei really miss you both Bakeman & Dalima.
I also don't forget the Dalima Buiscuits, Both are my favourite.
I loved it's toffees and bread in my childhood. That a great memories which never eraser.
ReplyDeleteI loved Bakemans biscuits, esp the choco & butter cream biscuits & their coconut cookies. So many quality products are history today.
ReplyDeleteOne of the delicious glucose biscuit it was. No one ever matched the taste of bakesman glucose biscuit. They went national and people of Maharashtra could taste their biscuits.
ReplyDeleteWo kagaz ke rapping wo khushbu lajwab tha bachpan me bahot khaya karta tha miss it's
ReplyDelete